Last updated: May, 2025
This Privacy Policy explains how Vozapy (“Vozapy,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, use our web application, or interact with our AI audio services (together, the “Service”). By using the Service, you agree to the practices described in this Policy. If you do not agree, please do not use the Service.
We designed this Policy to address common requirements under U.S. law (including California’s consumer privacy laws) and key international frameworks like the GDPR.
We may collect the following categories of information:
Information you provide directly
Account details (name, email, password, organization).
Payment and billing information (processed through third-party processors; we do not store full payment card numbers).
Audio files you upload (for vocal/music separation).
Text you enter (for text-to-speech).
Voice samples you upload for cloning.
Support messages and feedback.
Automatically collected information
IP address, browser type, device information, operating system.
Usage data (pages viewed, features used, timestamps).
Cookies and similar technologies to remember preferences and improve the Service. (See “Cookies and Tracking” below.)
Generated data / AI outputs
AI-generated audio files (TTS, cloned voice outputs).
Processing logs that help us maintain, secure, and improve the Service.
From third parties
If you sign in via a third-party service or pay through a payment provider, we may receive basic information needed to create or maintain your account.
We use the information we collect to:
provide, operate, and maintain the Service;
perform audio processing (TTS, voice cloning, separation);
create and deliver your requested outputs;
secure and monitor the Service and prevent misuse (e.g. voice impersonation);
improve and develop new features, including training and tuning models in aggregated, de-identified, or permission-based ways;
communicate with you about your account, updates, and support;
comply with legal obligations.
If we ever want to use identifiable audio/voice samples for model improvement or marketing, we will ask for your consent where required.
Because Vozapy allows you to upload voice samples or other audio that may identify a person, we take special care:
You must only upload voices you own or are authorized to use.
We process your audio to generate the result you requested (e.g. cloned voice, separated track).
We may store the processed file and limited related metadata for a reasonable period to let you re-download, to secure the Service, and to detect abuse.
Where required (for EU/EEA residents or if biometric/sensitive voiceprint data is involved), we will seek explicit consent or provide an opt-out route.
If you are in the EEA/UK, we process your personal data under these legal bases:
Contract: to deliver the Service you requested;
Legitimate interests: to secure, improve, and run our platform;
Consent: for optional features (e.g. certain analytics, training on your data, marketing);
Legal obligation: to comply with law or authorities.
We use cookies, web beacons, and similar technologies to:
keep you signed in;
remember your preferences (language, voices);
measure usage and performance;
support security.
You can control cookies in your browser settings. If you block cookies, some features may not work. California and some U.S. states now require clear disclosure and honoring opt-out signals for certain tracking; we aim to comply where applicable.
We do not sell your personal information.
We may share information with:
Service providers / processors (hosting, storage, payment, analytics, email) under contracts that limit their use.
Security, fraud, and abuse prevention partners to protect the Service.
Business transfers: if we are involved in a merger, acquisition, or sale of assets.
Legal and compliance: to comply with law, court orders, or to protect our rights, users, or others.
For California users, these disclosures are structured to avoid “selling” or “sharing” in the CCPA/CPRA sense, or we will provide the required opt-out links.
We retain personal information for as long as necessary to:
provide the Service to you;
maintain business and security records;
comply with legal obligations;
resolve disputes.
Audio files and generated outputs may be retained for a shorter, operational period unless you keep them in your account. We may keep de-identified or aggregated data indefinitely.
Depending on where you live, you may have the right to:
access the personal information we hold about you;
correct or update your information;
delete your information;
object to or restrict certain processing;
withdraw consent where we rely on consent;
receive a copy of your data (data portability).
To exercise these rights, contact us at [your email]. We may need to verify your identity before completing your request. We will not discriminate against you for exercising your privacy rights. (California users: you may also have the right to opt out of “sale”/“sharing” and limit use of sensitive personal information.)
Our Service is not intended for children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it. For EEA users, we apply the relevant local age of consent for online services.
We use reasonable technical and organizational measures to protect your information (encryption in transit, access controls, limited retention). However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials safe.
We are based in (or operate from) the United States. If you are outside the U.S., your information may be transferred to and processed in the U.S. or other countries that may not provide the same level of data protection as your home jurisdiction. Where required, we will rely on appropriate safeguards (such as Standard Contractual Clauses).
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to read their privacy policies.
We may update this Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by posting the new Policy on this page and updating the “Last updated” date above. Your continued use of the Service after the changes become effective means you accept the updated Policy.
If you have questions, requests, or complaints about this Privacy Policy or our data practices, you can contact us at:
Vozapy
Email: dygcomsoluciones@gmail.com
Address: Bogota - Colombia